Legal · Terms & Conditions
Marrakesh Car Rental Terms & Conditions: Car Rental Rules in Marrakech
These are Marrakesh Car Rental's terms and conditions for every car rental in Marrakech: booking on WhatsApp, deposits and their waiver, insurance and excess, mileage and fuel, and what happens at handover, on the road and at return.
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What do these terms cover?
These terms govern every car rental booked with Marrakesh Car Rental — Chez El Amrani, trading from Lot Abouab Elfalah DRC N°31, Wahat Sidi Brahim, Marrakech, and they apply equally to holiday drivers and Moroccan business customers from the first WhatsApp message to the final return.
- Holiday drivers renting for a single trip
- Moroccan businesses renting on a corporate account
- Chauffeured hires booked through Car with Driver
- Long-term contracts of a month or more
How do you book a car with Marrakesh Car Rental?
You book by WhatsApp on +212 714-298518, sending your dates, the pickup point and the lead driver's details. Marrakesh Car Rental takes no online payment and no deposit at reservation, and confirms the exact daily rate before you travel to Marrakech.
Send your dates
Message the pickup date, return date and location — Ménara airport, a riad in the medina or the Marrakesh Car Rental office in Wahat Sidi Brahim.
Receive written confirmation
Marrakesh Car Rental replies with the model, the daily rate and any extras, all before any money changes hands.
Pay and collect
Payment is taken at handover, once the rental agreement and the condition report are signed.
How do you pay for a car rental in Marrakech?
Payment is due at handover, in cash or by card, once the vehicle and the paperwork are signed. Marrakesh Car Rental takes no online payment and no deposit at booking, and the quoted rate is fixed in euros, converting to dirhams at 10.8 to the euro.
A receipt itemising the daily rate, any extras and the total in MAD is issued at collection, matching the figure agreed on WhatsApp.
| Payment timing | At handover, not at booking |
|---|---|
| Accepted methods | Cash (MAD) or card |
| Online prepayment | None |
| Exchange rate | 1 EUR = 10.8 MAD |
Is a deposit required to rent a car in Marrakech?
Yes, a refundable card pre-authorisation is held against damage: 3,000 MAD on economy and compact cars, 6,000 MAD on 4x4 and SUV models, and 15,000 MAD on luxury and convertibles. It releases within two working days, and is waived entirely for €7 a day.
| Deposit — economy / compact | 3,000 MAD (about €280)Card pre-authorisation, never charged unless there is damage. |
|---|---|
| Deposit — 4x4 / SUV | 6,000 MAD (about €555) |
| Deposit — luxury / convertible | 15,000 MAD (about €1,390)The no-deposit waiver does not apply to this tier. |
| Deposit release | Within 2 working days of return |
| No-deposit waiver | €7 per rental dayEconomy, compact, automatic and 7-seater only, minimum 3 days, driver 23+. |
What insurance and excess apply to an Marrakesh Car Rental rental?
Every rental includes CDW and theft protection, cutting your liability to a standard excess of 8,000 MAD. Tyres, the windscreen, the underbody and any off-piste damage stay outside this cover, and the zero-excess option removes the 8,000 MAD exposure for €9 a day.
| Insurance included | CDW + theft protection |
|---|---|
| Standard excess | 8,000 MAD |
| Zero-excess option | €9 per day |
| Never covered | Tyres, windscreen, underbody, off-piste damage |
Who is allowed to drive an Marrakesh Car Rental rental car?
The minimum driver age is 21, rising to 25 for luxury and convertible models, with a €5 surcharge per day under 25. Morocco accepts any national licence printed in Latin script, so no International Driving Permit is required for a tourist rental.
| Minimum age — standard classes | 21 |
|---|---|
| Minimum age — luxury / convertible | 25 |
| Young-driver surcharge | €5 per dayApplies to drivers under 25. |
| Licence accepted | National licence, Latin script |
| International Driving Permit | Not required |
| Additional driver | €5 per day |
What is the mileage and fuel policy?
Standard rentals carry unlimited mileage; only the equipped 4x4 for desert routes is capped at 250 km a day. Fuel runs full-to-full, so you collect and return with a full tank, at pump prices of 11.50 MAD a litre for diesel and 13.20 for petrol.
| Standard mileage | Unlimited |
|---|---|
| Equipped 4x4 mileage | Capped at 250 km/day |
| Fuel policy | Full-to-full |
| Diesel pump price | 11.50 MAD/l |
| Petrol pump price | 13.20 MAD/l |
How does the vehicle handover and return work?
Handover and return both happen against a signed condition report noting mileage, fuel level and any existing marks on the bodywork. Delivery is free at Ménara airport and anywhere in Marrakech; delivery beyond the city costs 4 MAD a kilometre each way.
- Odometer reading at collection and return
- Fuel gauge level against the full-to-full policy
- Existing scratches, dents and interior condition
- Matching signatures from the licence and the booking
| Delivery — Ménara airport | Free |
|---|---|
| Delivery — anywhere in Marrakech | Free |
| Delivery beyond Marrakech | 4 MAD per km |
What happens if you return the car late or want to extend?
Extending a rental needs confirmation on WhatsApp before the scheduled return time, subject to the car being free for the extra days. Returning late without notice is billed as a further full day at the standard daily rate for that vehicle class.
- Request an extension before the scheduled return time, on WhatsApp
- Wait for confirmation, since it depends on the car being free for the added days
- Expect a further full day's charge for an unreported late return
- Keep the no-deposit waiver valid by returning on time or with notice
Can you drive an Marrakesh Car Rental rental beyond Marrakech or off surfaced roads?
Yes, every rental drives anywhere on Morocco's surfaced road network, including the Tizi n'Tichka and the routes to Essaouira, Ouarzazate and Fes. Off-piste tracks stay outside cover; only the equipped 4x4 is set up for graded piste, capped at 250 km a day.
What should you do after a breakdown or an accident?
Call Marrakesh Car Rental on +212 714-298518 immediately after any breakdown or accident, before moving the vehicle if it is safe to leave in place. A police report is required whenever a third party or an injury is involved, ahead of any replacement car.
Call Marrakesh Car Rental
Phone +212 714-298518 first, from anywhere in Morocco, before moving the car if it is safe to leave it in place.
Exchange details
Take the other driver's details and photograph both vehicles and the road position before anything is moved.
Get a police report
Required for any accident involving a third party, an injury or a disputed cause, before a replacement is arranged.
Collect a replacement
Marrakesh Car Rental delivers a replacement vehicle to your location once the report is filed and the car is confirmed off the road.
Can you cancel or change a booking?
Yes, you cancel or reschedule a WhatsApp reservation free of charge before collection, since Marrakesh Car Rental takes no payment or deposit when you book. Changes requested inside 24 hours of pickup depend on which vehicles remain available at that time.
- Cancel free of charge at any time before collection
- Reschedule dates on WhatsApp at no cost, subject to availability
- Expect no refund process, since no payment is taken at booking
- Confirm changes inside 24 hours of pickup only if a vehicle is free
What optional extras can you add to a rental?
An additional driver costs €5 a day, a child seat €4 a day, and the no-deposit waiver €7 a day. Zero-excess cover adds €9 a day, and the young-driver surcharge under 25 is €5 a day, each declared before collection, not added afterwards.
| Additional driver | €5 per day |
|---|---|
| Child seat | €4 per day |
| No-deposit waiver | €7 per day |
| Zero-excess cover | €9 per day |
| Young-driver surcharge | €5 per dayApplies under age 25. |
| Delivery beyond Marrakech | 4 MAD per km |
How does Marrakesh Car Rental handle complaints and disputes?
Complaints go first to +212 714-298518 or contact@marrakeshcarrental.com, answered inside one working day since the agency operates 24/7. These terms follow Moroccan law, and any dispute unresolved through direct contact goes to the courts of Marrakech.
Can these terms change?
Yes, Marrakesh Car Rental updates these terms whenever Moroccan regulation or agency policy changes. The version published on this page at the date of your booking confirmation governs your rental, shown as the last-updated date at the top of this page.